Is TiVo for Real?

I sent a letter to TiVo’s CEO because they wanted to charge me about $29 for something that was supposed  to be free.

This is the response I received:

“Hi, Good afternoon, This is Jeff calling from T those advanced customer service department for you liked a server, calling in reference to a letter that we received our corporate office regarding the people desktop. I apologize for any confusion. The people desktop itself as our free applications. However, the people desktop last, which should be able to do additional a things with the desktop application is additional charges 2025. So if that was confused regarding how to do apologize if you can call people will be happy to explain that to you. Our number is (877) 367-8486 and please refer to Reference Number, 090914 Dash, 003736 I was happy to give you the differences between Jeffrey version. The and the first to check in. 204-9054. Thank you so much for choosing people sir and have a wonderful day.”
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Is TiVo for real?